kikriya Privacy Policy
At kikriya, protecting your personal information is our top priority. This document describes what information is collected, why it is collected, and how it is stored and used.
Table of Contents
1. Introduction and Scope
kikriya is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to kikriya's website, mobile application, and all related services.
This Policy explains how kikriya collects, uses, stores, and where necessary shares your personal information with third parties. By using the platform, you are considered to have agreed to the terms of this Policy. For more details about the platform's terms, please also read our Terms and Conditions.
This Policy has been prepared in accordance with the applicable data protection regulations of Bangladesh and internationally recognised privacy standards.
2. Types of Information Collected
kikriya collects two types of information — information provided directly by you, and information collected automatically.
2.1 Information Provided Directly
2.2 Automatically Collected Information
3. How Information Is Collected
kikriya collects information in the following ways:
- Registration and account management: Information you voluntarily provide when opening an account or updating your profile.
- Identity verification (KYC): Through uploading a photo of your national ID or passport for secure account verification.
- Financial transactions: Information received from the payment gateway when making a deposit or withdrawal via bKash, Nagad, or Rocket.
- Automatic technical collection: Through browser cookies, server logs, and analytics tools.
- Customer support interactions: When you seek assistance via live chat or email.
4. Purpose of Using Information
kikriya uses the collected information only for the specific purposes listed below:
4.1 Service Operation
Your information is essential for creating and managing your account, processing payments, and providing gaming services. The necessary information is used to carry out financial transactions through bKash, Nagad, and Rocket securely and accurately.
4.2 Security and Fraud Prevention
Information is analysed to detect unauthorised access to accounts, prevent fraudulent transactions, and combat money laundering. Every connection is secured using SSL encryption.
4.3 Customer Support
Records of previous interactions are used to resolve your issues quickly and effectively through 24/7 live chat and email support.
4.4 Personalised Experience
Usage data is analysed to show game suggestions and promotional offers based on your play style and preferences.
4.5 Legal Obligations
Information may be retained and disclosed where necessary to comply with applicable laws, court orders, or government directives.
5. Data Storage and Security
kikriya applies industry-standard security measures to protect your information. AES-256 encryption and TLS technology are used for every data storage and transfer operation.
5.1 Retention Period
Information is retained while your account is active and for a defined period after it becomes inactive, to meet legal requirements. Financial transaction records may need to be kept for an extended period.
5.2 Technical Safeguards
5.3 Response to a Data Breach
If any unexpected incident affecting data security occurs, kikriya promptly notifies affected users and takes the necessary steps to contain the damage.
6. Sharing Information with Third Parties
kikriya does not sell your personal information or transfer it to unauthorised third parties for commercial purposes. However, information may be shared in the following limited cases:
- Payment providers: The minimum necessary information is sent to the relevant mobile financial service to complete transactions through bKash, Nagad, and Rocket.
- Identity verification services: Information may be shared with a trusted third-party verification provider to complete the KYC process.
- IT service providers: Server hosting, database management, and cybersecurity service providers may have limited access to information under contract.
- Legal authorities: Information may be provided in accordance with the law when required by a court order or government investigation.
All third parties mentioned above operate under strict confidentiality agreements and may not use the information for any purpose beyond what has been specified.
7. Cookies and Tracking Technologies
kikriya uses cookies and similar tracking technologies on the website and app. Cookies are small text files stored on your device that help improve the site's functionality.
7.1 Types of Cookies Used
- Essential cookies: Required to maintain login sessions, perform security verification, and support core functionality.
- Functional cookies: Used to remember language preferences, game settings, and account preferences.
- Analytics cookies: Used to analyse site usage and improve services.
7.2 Cookie Controls
You can control or reject cookies from your browser settings. However, disabling essential cookies may affect some site functionality.
8. User Rights
As a user of the kikriya platform, you have the following rights regarding your own information:
8.1 Right to Access Information
You may request to know what information kikriya has collected about you and to receive a copy of that information.
8.2 Right to Correct Information
If any of your information is incomplete or incorrect, you may request a correction. You also have the option to change some information directly from your account settings.
8.3 Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained for a set period due to legal, security, or financial obligations.
8.4 Right to Opt Out of Marketing Communications
You can opt out of receiving promotional messages or offers at any time through your account settings or by contacting the support team.
To exercise any of your rights or to learn more, you can also visit kikriya's Responsible Gaming page, which contains further information for your protection.
9. Protection of Minors' Information
kikriya strictly follows a 21+ age policy. No person under the age of 21 may use this platform. Age is verified at the time of registration, and in cases of doubt, re-verification is carried out through KYC documents.
If a person identifies themselves as a minor, or if a parent or guardian reports their child's account, kikriya immediately suspends that account and takes steps to delete the associated information.
10. Policy Changes
kikriya may update this Privacy Policy from time to time. When changes are made, the new version will be published on the website, and registered users will be notified by email or app notification.
For significant changes, users will be asked to give their consent again. The date of the latest update to the Policy will always be shown at the top of the page. Continuing to use the platform after a change is published will be considered as acceptance of the updated Policy.
Answers to detailed questions about this Policy and all platform terms can be found in the FAQ section.
11. Contact
If you have any questions, requests, or complaints regarding the Privacy Policy, please contact us directly: