Our Commitment to Safe and Responsible Gaming
kikriya believes that entertainment is truly enjoyable only when it stays within safe limits. The mental and financial wellbeing of every player on our platform is our top priority.
Online gaming is a healthy form of entertainment for many people — but it stays healthy only when enjoyed mindfully. At kikriya we help every user stay aware of their gaming habits and give them the option to set their own limits when needed. Our Terms and Conditions cover responsible gaming in detail — every user should read them.
Gambling or betting should never be treated as a source of income. It is a leisure activity, and it always carries the risk of financial loss. You should sit down to play with the possibility of losing in mind — using only money you are prepared to lose.
We ensure that all information stored on the kikriya platform is handled in accordance with our Privacy Policy. Keeping your personal data secure is an integral part of our responsibility.
Use Your Own Protection Tools
kikriya lets you keep direct control over your own gaming. The tools below can be managed right from your account.
Deposit Limit
Set a maximum amount for daily, weekly or monthly deposits. Lowering a limit takes effect immediately; requests to raise it take a little time to process.
Session Time Limit
Set a cap on how long you play in one sitting. Once the set time is up, the system will automatically prompt you to take a break.
Self-Exclusion
You can block yourself from your account temporarily or for an extended period. Once this feature is activated, the account cannot be reopened before the set period ends.
Loss Limit
Decide in advance how much you are willing to lose over a given period. Once the limit is reached, play stops automatically.
Direct Support Request
Reach our support team anytime via 24/7 live chat or email. Help is available in both Bengali and English.
Close Your Account
If you feel you need to stop playing altogether, let our support team know — arrangements will be made to close your account permanently.
Apply for Self-Exclusion
Fill in the form below to send your self-exclusion request to our support team. Our team will process it within 24 hours.
After you submit your request, our support team will send a confirmation message to your email.
Recognise the Warning Signs
If any one of the following signs appears in you or someone close to you, it is time to pay attention.
Developing a tendency to place more bets to try to recover lost money — this behaviour is known as "chasing losses" and is one of the main signs of addiction.
Hiding gambling activity from family or friends, or borrowing money from them to place bets.
Spending excessive time gaming at the expense of work, studies or family responsibilities, and being unable to control it.
Feeling restless, irritable or anxious when not playing — this is a clear sign of psychological dependence.
Spending money set aside for daily expenses on bets, or prioritising gaming over household needs.
Immediately placing another bet after winning rather than feeling satisfied, and being unable to stop.
If these signs appear, you can make the decision yourself, or talk to our support team. Read our FAQ — it has answers to more questions about responsible gaming.
Where to Get Help
If you run into trouble, you do not have to face it alone. Reach out through the channels below.
kikriya Live Chat
Our support team is active 24 hours a day, 7 days a week. Talk to us directly in Bengali or English. Live chat is also the fastest way to set account limits or apply for self-exclusion.
Email Support
Write to our support email for a more detailed discussion. The team replies in Bengali and helps you understand your situation and take the steps you need. Email: [email protected]
Family and Loved Ones
Talk to a family member or a trusted friend about what you are going through. They can encourage you to make the right decision and take a break when needed.
Professional Counselling
Gambling addiction is a mental health issue, and professional mental health specialists can provide effective support. Reach out to your local hospital or psychology department — this is not a sign of weakness, but a courageous step.
Self-Help and Awareness
Keep a record of your gaming — how long you play and how much you spend. A diary or simple notes work fine. Regular review helps identify addictive tendencies early.
Core Principles of Responsible Gaming
At kikriya we want to be clear: online gaming is entertainment, not a financial plan. Before placing a bet, ask yourself — "Am I prepared to lose this money?" If the answer is "no", then not playing at that moment is the right decision.
Before each session, set a clear limit on both your time and money, and stick to it. Even when you are on a winning streak, you should not let the excitement push you beyond your limits — because the situation can change at any time.
Protecting minors is extremely important to us. The minimum age to open an account at kikriya is 21. If someone under 18 has access to your device, use a password or parental controls on the device.
To learn more about kikriya's position and rules on responsible gaming, read our About Us page. Our values and commitments are discussed in detail there.
Remember: if gaming no longer feels enjoyable, or you feel you are losing control over it — taking a break is the wisest move. Your mental and financial wellbeing matters far more than returning to our platform.